User Research

« Back to Glossary Index

User research strives to understand user conduct, requirements, and encouragements through observation technology, task analysis, and other feedback methods. The user research aimed to reveal the obstacles or setbacks users faced when interacting with products. User research methods focus on understanding user behavior and need through various technologies such as direct observation, investigation, and task analysis. User research is helpful at all steps of the product innovation process, from earlier concepts to the launch of a market out.

User Research

User research is a discipline that studies how users perform tasks, observes how they interact with products or uses other data-driven strategies to understand user needs and thought processes.

Although the word is occasionally blurred with usability testing, user analyses enclose a broader range of quantitative approaches (e.g., surveys or multivariate tests) and others qualitative.

What is the overall goal of the user research?

User research places a project in the background. By putting users in front and center and evaluating each design decision from their perspective, designers can create a more user-centric experience that makes them more likely to return to a website, service, or product.

Type of user research

The user research is divided into two subsets.

Qualitative research:

Ethnographic domain analyses and discussions are examples of modes that can help businesses create a deep knowledge of how users behave (for example, why they leave the site so quickly). For example, a product manager can interview a small number of users and gain insight into their shopping habits by asking them open-ended questions. Usability testing is another aspect of such research (for example, checking the level of stress at which users use a design). Qualitative research requires extreme caution. Because it involves collecting non-digital data (e.g., opinions), your own opinions may affect the research results.

Quantitative Studies:

With more structured methods, such as surveys, a product manager can collect measurable data about user behavior and test his assumptions from qualitative research. One example is the use of online surveys to ask users about their shopping habits (for example, “How many clothes do you buy online about every year? “). The company can employ this information to discover ways in a large user society. In fact, the larger the sample of representative test users, the more likely the product manager will assess the target population in a statistically reliable way. Either way, a product manager can gather objective and impartial data with careful research. Still, quantitative data alone do not reveal deeper human insights.

Objectives of the User Research

An enterprise may conduct user studies for various reasons. However, the ultimate goal is to help the enterprise create products that provide the right solutions for its target user roles and design and develop these products to resonate with users and convince them to buy.

Here are three strategic reasons for an enterprise to conduct user studies:

No matter how much abstract material one studies or reads about a particular user’s role, it gives the product manager or user experience designer enough insight to credibly design a real-world product that its intended user finds relevant, intuitive, and enjoyable.

In most cases, developing solutions based on specific roles’ needs, priorities, and behaviors require extensive prior engagement with these individuals. Without user research, the product or solution is out of reach of the target user.

 Build products that users think are intuitive and even fun

Given the increasing competition in many industries, today’s products must be functional and easy to use, even pleasant to use. If users find that a product is too time-consuming or mentally overloaded, they are likely to abandon the product in search of a better alternative.

Conclusion

Another critical strategic benefit of conducting user research is that it helps product teams make users think products are intuitive, even fun. The more a solution’s design, layout, and functionality match users’ thinking processes and behaviors, the more likely they are to adapt quickly and become loyal to the product.

Scroll to top