Customer Feedback Management​

Cloud platform for Product Management at Scale. Manage development of multiple products, collect and manage customer feedback and create visualy stunning Roadmaps.

PPM Express natively integrates with Jira Software and Azure DevOps.

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Customer Feedback
Ideas
Features
Discussions
Roadmaps

50%

reduction in effort

Better backlog management, prioritization and planning

Manage Backlogs

Portfolios, Programs, Epics

Integration

Integration with Azure DevOps and Jira

Prioritization

Prioritize using most popular frameworks

Customer Feedback

Track and prioritize customer feedback

Customer Feedback Management and Ideation

Capture customer feedback, internal stakeholder ideas and suggestions using unified Ideation and innovation Framework in PPM Express. You can collect feedback publicly or privately in a dedicated ideation workspaces (we call them Business Challenges).

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Collect Customer Feedback Details You Need

Capture customer feedback with the details you need. Customize forms, add custom fields and categories

With the filtering and sorting capabilities, your can focus on analyzing feedback from specific customers so feedback from your key accounts is not lost.

Using feedback segments defined with help of categorization custom fields or tags, you can filter to see feedback from a specific segment

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Collect Feedback From Other Sources

You can collect feedback manually or by using one of our connectors. Every customer-facing team member can collect the feedback they hear in a tool they use to communicate with the customers.Use our Power Automate and Zapier connectors to bring feedback into workspaces, automatically.

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Organize Feedback into multiple Workspaces

Business Challenges in PPM Express are workspaces for ideas, project requests and customer feedback. Separate it by product, type or any other category you need!

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Build Release and Product Roadmaps with WIP and Customer Feedback

Create roadmaps for product, for releases and program increments using your backlogs from Azure DevOps, Jira and collected customer feedback.

Explore Roadmap Capabilities

Prioritize Backlogs

Use prioritization framwork of your choice to select work that delivers value. Use ICE, RICE, WSJF, MoSCoW and Value vs Effort Prioritization Frameworks together with Effort, Cost and Benefits analysis so you know you’re working on the most impactful things.

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Plan, Manage and Track Backlogs, Development and Delivery

Sync statuses between platforms while maintaining a clean backlog. With the real-time view of work item statuses (instead of manually updating spreadsheet and projects), you are always up-to-date!

Your customer feedback and feature ideas should live in PPM Express instead of cluttering your project management software!

Explore Product Management

Start with PPM Express for Product Management Today!

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Customer success stories

With PPM Express our customers have a clear view of what is my next key date and my next milestone, and with active automated alerts on key dates approaching we make them more aware continuously looking at what’s next.

Marc de Graaf Head of PMO

“PPM Express seamlessly integrates with MS Teams and enables our students with easy way to collaborate and learn the Project Management course.”

Dr. Karim Ahmed Coventry University

We implemented and used PPM Express as our Portfolio Management Platform. The reports and Dashboards provide valuable consolidated information at different levels, and the beauty of this is that it’s just connecting information we already have and getting all the possible value from it.

Paola Bobbio Senior Project Manager

With PPM Express, our company saves up to 60% of the time on reporting, project and resource planning.

Martijn Schasfoort Maxima M.C.

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    300+

    Companies

    use our software daily

    50%

    Reduction

    of time spent on monitoring state and statuses of portfolios

    25K+

    Projects

    tracked on PPM Express Platform

    100%

    Secure

    all your data is protected safely

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