Kano Model

« Back to Glossary Index

The Kano Model is a methodology for prioritizing features on a product roadmap based on their probability of satisfying customers. Product teams can weigh the advantages of a high-satisfaction product against the costs of delivering it to determine whether adding it to the schedule is a wise decision. Many prioritizing frameworks exist for product teams, and the Kano Model is one of them. The Kano method, for example, may assist teams in determining which features are most likely to please and even excite their clients. In order to prioritize new features, product managers often employ the Kano Model.

The Kano Model is a research technique for examining and quantifying client requirements. It is a technique of figuring out what people want in terms of both functionality and excitement. This strategy is founded on the concept that a product’s ‘goodness’ should be determined by its usefulness and how it makes customers feel.

Customers are more satisfied with a product or service if it has additional appealing features in addition to its core functionality. For example, when a person gets a new car, he expects it to accelerate faster. Customer satisfaction may be improved, and the product would stand out from the competition if the company included a virtual assistant option.

How Does Kano’s Model Operate in Practice?

To classify a product or service’s qualities and attributes, the following models are used:

Threshold Attributes (Must-have features)

When it comes to customer expectations, these are not likely to impress, but can cause unhappiness if they are missing.

Performance Attributes (Satisfiers)

Rather than being included in the purchase price, these elements raise the enjoyment factor.

Indifferent Attributes 

Customers cannot seem to agree on whether these characteristics are good or negative.

Excitement Attributes

These are the most critical characteristics that provide the competitor an advantage over the product or service being compared. Focusing on this attribute is the best way to get above competitors in the market.

Reversed Attributes

These features may be of excellent quality or functionality, but they will not boost customer pleasure.

What Exactly Is the Aim of Employing the Kano Model?

  • The product team can use the Kano model to pinpoint the features of its products and services that excite its target audience the most. Get to know what it is and how the team may increase the wow factor in its business.
  • Achieving client satisfaction is not a simple process. When it comes to a service or product, many aspects might influence whether customers are satisfied. The Kano model can help the team understand the unique characteristics of a company’s product or service.
  • Customers expect some characteristics, but others set a product apart from the competition. By focusing on attractiveness and performance, the Kano model can help identify those characteristics. Customers are more pleased with their purchases if product designers can rapidly discover what sets their products apart from the competition.

An Overview of How the Kano Model Can Benefit the Company

Customer pleasure is a crucial motivator for those in marketing, sales, and product design. They can use the Kano model to identify and capitalize on the qualities and features that differentiate them from their competition. So why not use the Kano model to do a competitive analysis? Or does the team want to use a comprehensive approach to identifying what makes a product or service appealing to potential customers? With an agile strategy, the company will be ahead of the game!

Customer satisfaction will be higher if organizations understand the Kano model and align their products and attractive features with the desires of their customers as soon as possible.

Ending Thoughts

If the product team is working on a product and searching for a way to prioritize features, the Kano Model may be helpful. This assists teams who want to prioritize features that they consider would be most appealing to customers. The Kano Model can help; prioritizing the right balance of features can be difficult for product managers with time and budget constraints. 

Kano Model
Scroll to top
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]